Customer Credit Management

We look after your Customer Base during every stage of the relationship with your clients. We help you with procuring contracts and managing your billing, averting and managing complaints, as well as providing customer support. We also manage incoming payments and anomalies related to SDD payments, and we achieve targeted solicitation through a customer-oriented approach. We look after your business and enhance your clients’ experience.

Knowing your clients right from the beginning helps you to avoid any risks of fraud. Our prevention services include a Welcome & Quality Call and an IBAN check, making it possible to assess the reliability of the data provided by the client already in the process of buying, and to pinpoint any possible risk of insolvency. This is why we help you to choose the most secure tool to reduce payment collection times.

Thanks to our expertise and our high-tech tools, we are able to choose the most suitable preventive measures to help your clients avoid the risk of insolvency. Together we analyse the processes and determine which will be the most effective actions to reduce payment collection times and to generate the cash flow needed to safeguard your business.

Our group 20-years experience in a varied markets as the energetic one sector is, allow us to evaluate the most suitable tools in order to offer a complete and integrated support to our business partners covering every phase of the client life cycle. The key to the success is in fact the “End to End” management of the client. From the sales assistance to the after-sales administrative management, from the credit customer care to the reminding processes and the following evaluation  of the supply suspension-reactivation-termination, until management of the cmor process (payment in arrears, delinquency).  We monitor the kpi of the end 2 end process in each single phase, in order to maximise the “one contact solution” and the client Customer Experience.